Shipping Policy: Please Read
Government Export Restriction
All items on our website, other internet advertisements, online auctions, and any other means of advertisement may be subject to export regulations by the U.S. Department of State or the U.S. Department of Commerce. Read our Export Policy before placing your order. By purchasing from Lights & Holsters Tactical Store, customer certifies that they are a U.S. Citizen or Lawful Permanent Resident permitted to own the aforementioned article(s). The customer also certifies and agrees not to export the item(s) and/or use, give, transfer, or convey by other means the item(s) in a manner inconsistent with any law of the U.S.
General Shipping Policy
Lights & Holsters Tactical Store is proud to offer Free Shipping for All Orders over $30 to the continental United States. Alaska and Hawaii are offered discounted shipping options for orders over $30. Orders of less than $30 are shipped at prevailing rates with the selected carrier. Most orders ship within 1-2 business days. We ship via UPS, Fedex, and the U.S. Postal Service. The option for free shipping applies to UPS Ground, Fedex Ground, and U.S. Priority Mail services. We also offer reasonable rates at checkout for expedited shipping services such as UPS 2nd Day Air, UPS Next Day Air, and USPS Express Mail. We also insure all of our packages and always ship with a reliable tracking method.
Signature Required on Some Orders
Some orders will require signature. Orders paid for using PayPal or Google Checkout for $250 or more will always require signature at delivery with no exceptions. If you know that you will not be available to sign for a package, please choose another payment option. Additionally, signature may be required for age-restricted items such as, but not limited to, knives, mace, pepper spray, etc. We may also require signature for expensive orders even if they are paid for by methods other than PayPal and Google Checkout. This enables us to ensure that these high value packages are not lost or left on porches for undetermined amounts of time and ensures that the right person receives the package(s). We do not charge extra for deliveries which require signature.
Shipping to an Alternate Address
Shipping to an "alternate address" occurs when we are asked to ship to an address different than the billing address of your credit card or an address different from the address contained in your PayPal or Google Checkout payment. Internet thieves routinely use "alternate addresses" when using stolen or fraudulent financial information to pay for a purchase. As a result, we normally require Government-Issued Photo Identification for orders being shipped to an alternate address. If an order comes through with a different billing and shipping address, we will likely e-mail your for a copy of your ID. Once this e-mail requesting ID is sent, you will have 48 hours to respond with your ID or we reserve the right to cancel the order. You will usually have to provide ID only once as we will clear your account in the system for future shipments to alternate addresses.
Your Government-Issued Photo ID may be provided in the following ways:
- Scan and e-mail to firstname.lastname@example.org with your order number in the subject line.
- Facsimile to (973) 475-9103 with your order number written somewhere on the page you are faxing.
- Cell phone photo of ID e-mailed to email@example.com. Please note that photos must be clear, legible, and complete photos of the ID. Chopped photos will not be accepted.
We realize that some customers may not be comfortable providing ID. This is ok but you will have to make a choice regarding the handling of the order. The choices are generally as follows:
- You may request that we ship to your billing address as an alternative to providing ID.
- You may notify us of your choice to pay with a Check / MO which will serve to relieve us of any liability.
- You may choose to cancel the order.
Orders Not Received or Damaged During Shipment
In the case of an order not received or a package damaged in transit we will file an insurance claim. Please be aware that carriers usually require a period of 30 days from the date of shipment before filing a claim to allow for a lost package to resurface. At times, whether we are dealing with a lost package or a damaged package, the insurance company may require a signed affidavit from you in order to grant the claim. By purchasing from Lights & Holsters Tactical Store, you are agreeing to cooperate and provide such affidavit if this rare situation should arise. We reserve the right to withhold your refund or reshipment if you fail to cooperate. When we are reimbursed for the insurance claim by the carrier, we will present you with the option of a full refund or a new order, at your discretion.
While we make every effort to get orders to customers by the anticipated delivery dates, we assume no responsibility for delays or other issues beyond the scope of our control. This includes, but is not limited to delays as a result of weather or other incidents beyond our control. If a delay is caused by us, we will openly acknowledge our mistake and correct the situation for you.
Items on Backorder
If you choose to order an item that we have labeled "Out of Stock" or "Low Stock" and it is on backorder, we will notify you via e-mail or phone, usually within an hour or two of your purchase. You will have the option to cancel your order, change your order, or leave the order as it is until the backordered item comes in and ships out. Once an order has shipped, it is subject to the usual terms of our Return Policy.
All orders will be trackable once shipped. We update our system with tracking numbers once per day. You will receive an e-mail with your tracking information and the name of the shipping carrier. You can also check shipping status by viewing your account.
If you still have questions, please use the Contact Us Form or call us at (800) 540-6860.