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Help / FAQ

Order Status, Changes, Returns, and Cancellations

Has my order shipped and how do I track it?

To check your order status and track it simply follow the instructions below:

  1. Click here to login.
  2. Hover your mouse over the "My Account" link at the very top of the page.
  3. In the menu that drops down, select the "My Orders" link.
  4. In the list of previous orders that appears, simply click on the "View Order" link of the order you would like to track.
  5. Click on the "Shipments" tab located above your address. 

Once your order ships, you will also receive an automated e-mail containing your shipment information and tracking numbers. In-stock orders ship within 1-2 business days. If several days have passed and you have not received this e-mail, please check your spam folder or Contact Us.

How do I cancel all or part of my order?

To cancel an entire order or a specific item in your order:

  1. Click here to login.
  2. At the top of the page, go to: My Account > My Orders
  3. Click on the "View Order" link of the order in question to see if it has shipped. If it has not yet shipped, we may be able to change or cancel your order for you. (Once the order has shipped, it is not able to be changed and is subject to the terms of our Return/Exchange policy which can be viewed by clicking here.)
  4. Orders cannot be changed or cancelled on the website. To do so, Contact Us.
  5. Have your order number and identifying information available. Only the account owner can make changes or cancellations to orders.

How do I make changes to my order?

To make changes to your order, please follow the instructions below:

  1. Click here to login.
  2. At the top of the page, go to: My Account > My Orders
  3. Click on the "View Order" link of the order in question to see if it has shipped. If it has not yet shipped, we may be able to change your order for you. (Once the order has shipped, it is not able to be changed and is subject to the terms of our Return/Exchange policy which can be viewed by clicking here.)
  4. Orders cannot be changed on the website. To do so, Contact Us.
  5. Have your order number and identifying information available. Only the account owner can make changes or cancellations to orders.

If I place a pre-order, when can I expect it to arrive?

At Lights & Holsters Tactical Store, we do our best to stay up-to-date with the newest products coming onto the Shooting & Sporting Goods market. As such, we often post products that have not yet been released by the manufacturer and make them available for pre-order. "Pre-Order" products are marked appropriately and when the information is available, we post the estimated date or time-frame that the manufacturer states they will be released and available to dealers. Manufacturers sometimes push the dates out later than originally stated and is beyond the scope of our control and we assume no responsibility for products that are not yet available by the anticipated release date.

We ship all pre-orders the same day they arrive to our location if the item(s) in your order arrive before 3PM EST. If the item(s) in your order arrive after 3PM EST, your pre-order will ship out to you on the next business day.

Pre-Orders may be cancelled for a full refund until they ship out to you. Once a pre-order has shipped, it is treated as any other order and is subject to the usual terms of our 30-Day Return Policy.

If I place a backorder, when can I expect it to arrive?

Items on our website are marked with an "In Stock", "Low Stock", "Contact us for availability" or "Out of Stock" status. If you choose to place a backorder, we will ship your item(s) out as soon as they become available. Because all manufacturers have different production and processing schedules, there is no specific time-frame for filling backorders. However, we invite you to Contact Us so that we may give you a more specific time-frame for shipment on the item(s) in your particular order.

We ship all backorders the same day they arrive to our location if the item(s) in your order arrive before 3PM EST. If the item(s) in your order arrive after 3PM EST, your backorder will ship out to you on the next business day.

Backorders may be cancelled for a full refund until they ship out to you. Once a backorder is shipped, it is treated as any other order and is subject to the usual terms of our 30-Day Return Policy.

Account Creation & Management

How do I create an account on Lightsnholsters.com?

Creating an account with our expansive webstore is quick and easy! Simply follow the instructions below and you will be shopping in no time at all!

  1. Click the "Login / Register" link at the top of the page or click here.
  2. Fill in the required fields with the appropriate information.
  3. Click the "Submit" button and that's it, you're done!
  4. You will receive a confirmation of registration e-mail for your records.

We ask that you do not create multiple accounts so that we may keep your previous orders in one central location for your convenience. If you lose or forget your password, please do not create a new account. Simply click here to reset it or Contact Us for assistance.

How can I update my profile information?

It is an easy process to update your billing address, shipping address, e-mail address, phone numbers, and any other information we have on file for you. Please follow the instructions below:

  1. Click here to login.
  2. Hover your mouse over the "My Account" link at the very top of the page.
  3. In the menu that drops down, select the link that corresponds to the information you would like to update.
  4. Change or add any information that you would like, click the "Save" button and then you are done.

Please note: Any changes made to your profile, including address changes, will apply to future orders only. If you need to change your address for any existing, but not yet shipped orders, you must Contact Us. If possible, we will be happy to make any changes you request.

I forgot my password. What, oh what, shall I do?

Don't fret, it's a piece of cake to reset your password if you lose it or forget it. If you lose or forget your password, please do not create a new account. Simply click here to reset it or Contact Us for assistance.

After I create my account, what do you do with the information?

Nothing! We value our privacy...and yours! Unless otherwise specified (which is rare), your information is never shared with any third party for any reason. The only time your information is shared is with the shipping company so we can deliver your order. For the full terms of our Privacy Policy, please click here.

Is the information I provide kept safe and secure?

YES! We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Additionally, our website is PCI-DSS (Payment Card Industry - Data Security Standard) and PA-DSS (Payment Application - Data Security Standard) compliant. We do not store customer credit card information.

For the full terms of our Privacy Policy, please click here

Shipping Information

Do you ship orders internationally?

NO. Because most, even though not all, products for sale on our website are controlled for export by a number of government agencies including but not limited to the U.S. Department of State, U.S. Department of Commerce and other regulatory agencies, we have made the decision not to export any products under any circumstances. We do not ship to freight forwarders and / or exporters and any such orders that we discover will be cancelled. Purchasing through Lights & Holsters Tactical Store, LLC forms an agreement that you will not export, transfer, or convey by other means to any other person, party, or country any products obtained from us in any manner inconsistent with the laws of the United States.

Government Export Restriction

All items on our website, other internet advertisements, online auctions, and any other means of advertisement may be subject to export regulations by the U.S. Department of State or the U.S. Department of Commerce. Read our Export Policy before placing your order. By purchasing from Lights & Holsters Tactical Store, customer certifies that they are a U.S. Citizen or Lawful Permanent Resident permitted to own the aforementioned article(s). The customer also certifies and agrees not to export the item(s) and/or use, give, transfer, or convey by other means the item(s) in a manner inconsistent with any law of the U.S.

If I take your offer of Free Shipping, who will you ship my order with?

All orders of $30 or more are shipped FREE of charge to the continental 48 states. We ship with the three main carriers: U.S. Postal Service, UPS, and FedEx. Whenever possible, we try to ship our "Free Shipping" orders with U.S. Priority Mail for several reasons. The USPS has an excellent track record with making sure orders arrive to our customers without getting damaged or lost. Additionally, they deliver anywhere in the U.S. within 3-4 business days.

Depending on weight or other factors, we also ship with UPS Ground or FedEx Ground. While we normally make the determination as to who we ship with on the "Free Shipping" orders, if you ask us to use a particular service for whatever reason, we will do our absolute best to accommodate you. Heavier products, such as GunVaults, Spotting Scopes, etc., will almost always ship with UPS Ground or FedEx Ground.

Orders being shipped to Alaska & Hawaii are not free but can be shipped at discounted rates. We ship to these states with U.S. Priority Mail. Unfortunately, if a customer asks us to ship to either of these two states with another carrier, we will have to charge extra because of the large difference in shipping price.

If you have further questions about our Free Shipping, please refer to our Shipping Policy or Contact Us.

Who is responsible for my order until I receive it?

We are responsible for the safe and undamaged delivery of your order until tracking shows us that the order was delivered. Once an order is shown as delivered and/or signed for, we are no longer responsible. If you receive an order and there are missing items, please log in to your account to see if any items are on backorder before contacting us. If items are indeed missing from your order, you must let us know within 48 hours of delivery.

If you have further questions or need to report a lost or damaged shipment, please refer to our Shipping Policy or Contact Us.

Please note: If you do experience a lost or damaged delivery, as the receiving party, you may have obligations to cooperate or assist us with the processing of the insurance claim so that we may seek reimbursement from the carrier for the lost or damaged shipment as noted in our Shipping Policy.

What do I do if I will not be available to sign for an order?

While not all shipments will require signature upon delivery, ALL orders of $250 or more will require signature and we usually cannot make any exceptions to this rule.

If you will not be available to sign for an order, please Contact Us to discuss alternative options. If we have to change the delivery address, if possible, we may either require a different method of payment or a copy of your Government Issued Photo I.D. to protect ourselves from liability and to show that we have authorization from the customer to ship to an alternate address.

For more information, please refer to our Shipping Policy or Contact Us.

Pricing & Billing

What methods of payment do you accept?

At Lights & Holsters Tactical Store, LLC, we accept Visa, Mastercard, American Express, Discover, PayPal and Google Checkout.

We gladly accept Personal Checks, Certified Checks, & Money Orders. We reserve the right to wait 10 business days for all checks to clear prior to fulfilling orders. All checks must be made out to "Lights & Holsters" or "Lights & Holsters Tactical Store, LLC". To pay with a Check or Money Order, simply select the "Check / Money Order" option located in the "Payment Information" section at checkout. 

Shortly after completing your order and choosing the "Check / Money Order" payment option, we will send you an e-mail verifying that the item(s) ordered are in stock and we will commit to holding the item(s) for a period of seven days to allow time for your Check / Money Order to arrive. The aforementioned e-mail will also contain complete instructions for mailing your check.

Additionally, any checks returned or not honored will incur a $35 fee per occurrance which are your responsibility and by submitting a check to us, you agree to pay any and all of those fees if they should arise.

If you have further questions regarding payment options, please view our Payment Options page or Contact Us.

Do I have to pay Sales Tax?

Sales Tax is required to be paid on all purchases sold to a resident of New Jersey or delivered within the state of New Jersey. New Jersey Sales Tax is currently 7%.

Sales tax does not apply to the purchase of a gift certificate; however, sales tax does apply when a gift certificate is used for a purchase shipping to a New Jersey address or to a resident of New Jersey.

Please note that while we do not collect or withhold sales tax for purchases outside of New Jersey, your state, county, or municipality may require you to report your internet purchases and pay tax on them. Lights & Holsters Tactical Store, LLC is not responsible for reporting those purchases or collecting, withholding, or paying sales tax on those purchases. Any such responsibility is solely that of the purchaser.

Tax-exempt government agencies, organizations, and individuals do not have to pay sales tax on purchases from Lights & Holsters Tactical Store. In order to waive the sales tax requirement, you must provide a copy of your tax-exempt status or resale certification at the time of ordering for our records.

If sales tax applies to your purchase, it will be added at the time of checkout. Lights & Holsters Tactical Store, LLC complies with any all State and Federal laws, which are subject to change.

If you have further questions, please view our Sales Tax page or Contact Us.

When will my card be charged?

All orders, including backorders and pre-orders, are charged and billed at the time of order.

Regarding backorders and pre-orders, the reason that we charge your card at the time of order instead of the time of shipment is this: In order to save time on your delivery, we oftentimes have our manufacturers and/or distributors ship the backordered/pre-ordered items directly to you rather than waiting for them to take even more time to ship to us and then more time for us to ship to you. In this scenario, the manufacturers and distributors automatically ship these products to you without notifying us until after the order has shipped.

Don't worry, all backorders/pre-orders are fully cancellable and 100% refundable unless otherwise specified. Once a backorder/pre-order is shipped, it is treated as any other order and is subject to the usual terms of our 30-Day Return Policy.

I have a question about my charges.

If you have a question regarding any amount that you were charged or feel that you were charged the wrong amount, please first take a look at the receipt that we e-mailed to you or the receipt for your order that can be located on our website.

To locate your order history on our website, please follow these simple instructions:

  1. Click here to login.
  2. At the top of the page, go to: My Account > My Orders
  3. You will land on a page that displays your past orders. Click on the "View Order" link for the order in question and your full receipt will be displayed.

You may compare your receipt with your financial records. If you have further questions or concerns, please contact us at (800) 540-6860 or click here for further assistance.

I need a copy of my receipt/invoice.

After you place an order on our website, you will automatically receive an e-mail containing your receipt. If you do not receive it shortly after your order, please check your spam/junk folder. It is also helpful to add us to your e-mail address book to ensure that all receipts, invoices, and e-mails reach your inbox successfully.

If you cannot locate your receipt, please follow these easy instructions:

  1. Click here to login.
  2. At the top of the page, go to: My Account > My Orders
  3. You will land on a page that displays your past orders. Click on the "View Order" link for the order in question and your full receipt will be displayed.

When will my refund appear on my account?

We generally issue refunds for returns within 24-48 hours of receiving your return. When the refund will appear on your account depends on the method of payment and whether or not we received a complete return. All refunds are given by the same method they were originally paid to us.

  • Credit card/debit card refunds may take 2-7 business days to appear back into your account, depending on your banks procedures.
  • PayPal refunds generally appear instantly.
  • Google Checkout refunds generally appear instantly.

If you have any other questions regarding refunds, please refer to our Return Policy or Contact Us.